Policy Statement

Name: Clean Machine Power Wash
Address: 224 Cold Spring Ave, West Springfield, MA, 01089, US
Telephone: +1-413-734-4384

Clean Machine Power Wash Company Policy

Estimates are valid for 60 days.
All prices are non-negotiable and reflect our lowest guaranteed pricing. Discounts or added services at no charge are not offered.
Pricing is customized per property, so costs may differ from neighboring homes.
To secure your appointment, please contact our office after receiving your estimate.

Pricing is guaranteed for 3 years for customers who continue service. After that, properties are re-evaluated for updated pricing.
Clean Machine Powerwash is not responsible for pre-existing conditions or deficiencies (including leaking roofs, faulty outlets, or improperly installed windows).
Each service area is itemized separately and cannot be combined (e.g., house and porch are priced individually due to different surfaces and cleaning methods).
Due to rising operating expenses, including fuel costs, vehicle and equipment wear and tear, labor, insurance, and travel time, our company has a minimum service charge of $200 for all service visits. Any service priced below $200 will be billed at our minimum charge of $200 beginning July 1st, 2026.

Homeowners must remove personal items prior to service (furniture, plants, flags, décor, etc.).
We do not guarantee before-and-after photos, and employees are not required to use personal devices for documentation.

A credit card is required to secure a service date.
Customers without a credit card may pay in full by cash or check in advance at our office.
All cancellations receive a cancellation code.
48 hours’ notice is required to avoid a $50 cancellation fee.
We do not call customers to remind them of their wash appointments. Instead, you will receive either a text or email reminder before your scheduled date from our new automated reminder service so you know we are coming.
Our new automated reminder service is designed to send helpful notifications about your upcoming appointment; however, it is not a two-way messaging system. If you have any questions, need to reschedule, or need to cancel your appointment, please contact our office directly so we can ensure your request is handled promptly and accurately. Thank you for your understanding.
To keep our schedule running as smoothly as possible, we do not provide specific arrival times for service appointments. There are many variables throughout the day that can affect timing and cause us to shift from an exact timeframe. Things such as traffic or accidents, road construction and detours, weather conditions, longer-than-expected service times at previous homes, equipment adjustments, or other unforeseen circumstances can all impact travel and scheduling. While these factors may occasionally cause delays, please rest assured that we will always arrive on the scheduled day of your service.

Payment is due the day of service.
Cash or check payments are accepted. If mailing a check, please notify our office once service is completed to ensure the card on file is not charged at the end of the day.
If payment is not confirmed, the credit card on file will be charged at the end of the day or the following business day.
Once payment is received, the card on file is removed.
No credit card processing fees are added.

A $10 fuel charge applies for properties located 30+ miles from our West Springfield office.
Water is provided by the homeowner unless otherwise requested. Clean Machine can provide water service for an additional charge, with fees determined by the office according to distance and job requirements.